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Admissions & Financial Aid Positions


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Assumption College
Student Account Service Representative  
  Posted Monday, October 20, 2014
 

BASIC PURPOSE: Provides customer service to graduate and professional studies students with a focus on one or more programs, e.g., MBA program.

ACCOUNTABILITIES:

1. Supports the Program Director of the assigned program as needed, e.g., course scheduling, special events, faculty communications.

2. Registers students and confirms registration payments by utilizing the Tuition Management System, Student Account Center and responds to inquiries (in-person, phone and email) for matriculated, special and potential students.

3. Works with the Student Account office in processing refunds for students due to cancelled courses, dropped courses and Title IV stipulations.

4. Conducts follow up on outstanding checks. Accepts payments.

5. Assumes day-to-day responsibility for the admissions process including reviewing and upkeep of student application files and updating information in the database; preparing, updating, and monitoring application folders.

6. Follows up with prospective students, applicants and admitted students; collecting transcripts, etc.

7. Assists with students’ requests for financial aid and guides the student through the initial financial aid process and then follows up.

8. Maintains student records.

9. Assists in the coordination of marketing activities, direct mailers, list counts, and marketing materials.

10. Prepares acceptance, denied or waitlist decision letters to applicants for the Dean’s signature.

11. Performs duties such as answering telephones, taking accurate messages, scheduling appointments, addressing inquiries and greeting visitors.

12. Organizes departmental functions as it pertains to new students (i.e., information sessions, orientation).

13. Assists with various office projects and performs other related administrative duties, as requested.

14. Maintains strict confidentiality on many sensitive and critical issues.

QUALIFICATIONS:

• Must be willing to contribute actively to the mission of the College as well as show respect for the Catholic and Assumptionist identity of Assumption College.

• Associates degree required.

• 1-3 years previous experience in student services or related position.

• Experience using Microsoft Word and Excel, accurate typing and proofreading skills, attention to detail, strong knowledge of and experience using Datatel, or other CRM database system.

• Excellent interpersonal skills and ability to work with a diverse group of people, discretion when handling confidential material, and ability to handle and prioritize multiple duties simultaneously and remain focused despite frequent interruptions.

SCOPE: Interacts on a regular basis with all members of the College community, including faculty members, administration, staff, students, and Trustees.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting, standing, walking, and bending are required of this position. Use of a computer keyboard and computer screen for periods of time with close vision and the ability to adjust visual focus plus manual dexterity are required.

MENTAL DEMANDS: The mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Examples of mental demands include reading (documents), detailed work, confidentiality, language, math, reasoning, oral communications, written communications, multiple concurrent tasks, interruptions, and performing calculations when necessary.

Assumption College, a Catholic liberal arts and professional studies college, was founded in 1904 by its sponsoring religious community, the Augustinians of the Assumption. Assumption College is an Affirmative Action/EEOC employer encouraging candidates who would enrich the College’s diversity.

Apply on line only:www.assumption.edu/hr

Contact:

Elizabeth Dunbar, Human Resource Coordinator
Assumption College
500 Salisbury Street
Worcester MA 01609
Phone: 508-767-7318
edunbar@assumption.edu
 

Assumption College
Customer and Department Support Representative  
  Posted Thursday, October 09, 2014
 

BASIC PURPOSE: Provides customer services and secretarial support for the Director of Operations in the Graduate and Professional Studies offices in support of the mission of the College.

ACCOUNTABILITIES: Primary Duties & Responsibilities:

1. Arranges the Director of Operations’ schedule and maintains calendars. Screens, assists and/or redirects calls using independent judgment.

2. Provides customer support at student service desk.

3. Provides secretarial and office support for faculty contracts, correspondence, memos, etc.

4. Provides support for various meetings, councils, task forces, and committees convened by the Assistant Provost and the Director of Operations. This responsibility can include the preparation of agendas and supporting materials as well as the taking, production and distribution of minutes.

5. Maintains data and runs reports as requested.

6. Process payments through the College’s electronic accounting system.

7. Performs receptionist duties in a pleasant and efficient manner, answering calls, greeting visitors, providing assistance directly or referring to others as appropriate, taking accurate messages and making appointments as required.

8. Must be able to work independently and be capable of multi-tasking when handling a variety of responsibilities within the reception area.

9. Maintain the physical appearance of the reception area.

10. Working knowledge of all computer programs is critical to effective scheduling and production of documents and reports.

11. Maintains confidentiality on issues in the office.

12. Perform other related tasks as assigned or requested.

QUALIFICATIONS:

* Must be willing to contribute actively to the mission of the College as well as show respect for the Catholic and Assumptionist identity of Assumption College. 

* High level of service as it relates to students, parents, staff and faculty.

* Excellent oral and written skills required, particularly in the areas of English composition, grammar and spelling.

* Computer proficiency with Outlook, MS Word, Excel, PowerPoint, scheduling software. Ability to maintain and update the Portal website.

* Ability to work independently and as a team player.

* Data entry experience.

* Operation of office equipment, i.e., FAX, copy machine, printers, shredder, etc.

SCOPE: 

Interacts frequently with faculty, administrators, and staff.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting, standing, walking, and bending are required of this position. Use of a computer keyboard and computer screen for periods of time with close vision and the ability to adjust visual focus plus manual dexterity are required.

MENTAL DEMANDS: The mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Examples of mental demands include reading (documents), detailed work, confidentiality, language, math, reasoning, oral communications, written communications, multiple concurrent tasks, interruptions, and performing calculations when necessary.

Assumption College, a Catholic liberal arts and professional studies college, was founded in 1904 by its sponsoring religious community, the Augustinians of the Assumption. Assumption College is an Affirmative Action/EEOC employer encouraging candidates who would enrich the College’s diversity.

Apply on line only:www.assumption.edu/hr

Contact:

Elizabeth Dunbar, Human Resource Coordinator
Assumption College
500 Salisbury Street
Worcester MA 01609
Phone: 508-767-7318
edunbar@assumption.edu
 

Assumption College
Assistant Director of Admissions  
  Posted Thursday, October 09, 2014
 

BASIC PURPOSE: Assists in the recruitment and selection of students in support of the mission of the College. Maintains the Graduate and Professional Studies website and introduces innovative methods of recruiting students using technology in support of the mission of the College.

ACCOUNTABILITIES:

1. Works with graduate departments to recruit graduate students and promotes the graduate programs.

2. Develops and executes a marketing plan for the graduate school in conjunction with the Assistant Provost and Director of Operations, to include media advertising, direct mail, publicity, and personal recruitment.

3. Develops and executes a marketing plan for all web based activities including the Assumption graduate web site and all external web based marketing including contract negotiation with web vendors.

4. Develops the Graduate and Professional Studies website and maintains updates and changes as necessary. Uses various social media sources to attract students to the College.

5. Promotes professional and graduate studies programs through direct personal contacts with the corporate community. Collaborates with professional studies on related recruitment efforts and promotional activities.

6. Promotes the graduate studies programs through direct personal contacts with undergraduate program chairs at Assumption and other colleges.

7. Evaluates the qualifications of prospective students and makes admissions recommendations, which are in the best interests of the Student and the College.

8. Represents the College at conventions, College night functions, fairs and high school visits, etc. in an effort to promote Assumption and encourage prospective students to apply for admission here.

9. Occasionally conducts personal interviews with prospective students in order to familiarize them with the College’s programs and policies and to assess their interests and goals.

10. Makes presentations promoting the College to various groups of students, parents, and guidance personnel.

11. Assesses students’ requests for financial aid and makes recommendations for scholarships and grants on the basis of scholarship, character and financial need.

12. Implements and updates chats and blogs on the college’s website maintaining appropriate social parameters.

13. Assists in implementing and managing email correspondence with prospective students and parents.

14. Maintains online scheduler.

15. Performs other related duties as required.

QUALIFICATIONS:

* Must be willing to contribute actively to the mission of the College as well as show respect for the Catholic and Assumptionist identity of Assumption College.

* Bachelor's degree is required.

*Up to1 year prior experience in an educational environment with emphasis on info technology. 

* Proficiency in web development and design platforms (Adobe Creative Suite Applications) as well as knowledge of web scripting and design standards required.

* Knowledge of relational database software systems and interactive web technology required.

* Experience in both traditional and interactive (Web 2.0) admissions recruitment preferred.

* Strong quantitative and analytical ability required.

* Ability to relate to employees and teach technology-related skills required.

* Experience with SQL databases, Crystal Reports, Access, and other software is helpful, as well as knowledge of file transfer protocol, data warehousing, and strong PC skills.

* Self motivated, organized and willing to work both independently and as part of a team in supporting the enrollment goals of the Admissions and Financial Aid Offices.

SCOPE:

Interacts on a daily basis with prospective and current students and parents.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting, standing, walking, and bending are required of this position. Use of a computer keyboard and computer screen for periods of time with close vision and the ability to adjust visual focus plus manual dexterity are required.

MENTAL DEMANDS: The mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Examples of mental demands include reading (documents), detailed work, confidentiality, language, math, reasoning, oral communications, written communications, customer contact, multiple concurrent tasks, constant interruptions, and performing calculations when necessary.

Assumption College, a Catholic liberal arts and professional studies college, was founded in 1904 by its sponsoring religious community, the Augustinians of the Assumption. Assumption College is an Affirmative Action/EEOC employer encouraging candidates who would enrich the College’s diversity.

Apply on line only:www.assumption.edu/hr

Contact:

Elizabeth Dunbar, Human Resource Coordinator
Assumption College
500 Salisbury Street
Worcester MA 01609
Phone: 508-767-7318
edunbar@assumption.edu
 


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